Privacy Policy
Effective Date: May 14, 2026
PCT Pro Services LLC (“PCT Pro Services,” “PCT,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, complete a form, book an appointment, use our client portals, request services, purchase digital products, communicate with us by email, phone, or text message, or interact with any PCT Pro Services LLC online tools, pages, forms, links, or service platforms.
This Privacy Policy applies to information collected through PCT Pro Services LLC websites and related service links, including but not limited to pctproservices.com, pctservices.pro, pctreturnreview.com, pctlearn.com, client intake forms, scheduling pages, HoneyBook forms, tax-related upload links, credit restoration intake links, life insurance quote links, estate planning resource links, digital product pages, email campaigns, and SMS/text messaging communications.
By using our website, submitting information, booking an appointment, purchasing a product, opting into email or text messages, or requesting services from PCT Pro Services LLC, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect personal information you voluntarily provide to us, including but not limited to:
- First and last name
- Email address
- Phone number
- Mailing address
- City, state, and ZIP code
- Date of birth, when required for a service
- Appointment details
- Service interests
- Client intake responses
- Uploaded documents
- Payment-related information
- Communication preferences
- Business, employment, income, household, or financial information you choose to provide
- Information related to tax preparation, credit restoration, life insurance inquiries, estate planning resources, digital products, or other services requested
Depending on the service you request, we may collect additional information needed to review, quote, prepare, process, or support that service. For example:
Tax Preparation and Tax Support:
We may collect tax documents, identification information, dependent information, income documents, deduction information, IRS notice details, refund or payment-related information, and other tax-related details needed to provide tax preparation support, intake review, quote preparation, draft review, e-file support, or IRS letter support.
Credit Restoration Services:
We may collect contact information, credit-related intake responses, credit monitoring details, dispute-related information, identity verification documents, mailing information, and documents needed to prepare or support credit restoration services.
Life Insurance:
We may collect contact information, basic eligibility information, state of residence, coverage interest, appointment details, and information needed to connect you with a licensed life and health insurance process or digital quote/application platform.
Estate Planning Resources:
We may collect contact information, service interest, household or family-related planning preferences, and information needed to connect you with digital will, trust, or estate planning resources through third-party platforms.
Digital Products and Financial Tools:
We may collect contact information, purchase information, access details, product preferences, and information submitted through calculators, forms, worksheets, or digital tools.
2. Information Collected Automatically
When you visit our website or digital pages, certain information may be collected automatically, such as:
- IP address
- Browser type
- Device type
- Time zone
- Pages visited
- Links clicked
- Referring website
- Cookies or similar tracking technologies
- General website activity and usage data
This information helps us operate our website, improve user experience, understand which services people are interested in, prevent misuse, and improve our marketing and communication efforts.
3. How We Use Your Information
PCT Pro Services LLC may use your information to:
- Respond to inquiries
- Schedule and confirm appointments
- Provide service information
- Review intake forms
- Prepare quotes or next-step instructions
- Provide tax preparation support
- Support credit restoration services
- Provide life insurance information or appointment follow-up
- Connect clients with estate planning resources
- Deliver digital products or tool access
- Send document upload reminders
- Send service updates
- Send appointment reminders
- Send invoices, receipts, or payment reminders
- Provide customer support
- Improve our website, forms, products, services, and client experience
- Send email updates, newsletters, service reminders, and promotional messages
- Send SMS/text messages when you have opted in
- Maintain business records
- Comply with legal, tax, regulatory, or platform requirements
- Protect our business, clients, website, and systems from fraud, misuse, or unauthorized activity
4. Email Communications
When you provide your email address, you may receive emails from PCT Pro Services LLC related to your inquiry, appointment, client file, service status, documents, payments, digital product access, reminders, educational updates, service announcements, and occasional promotional offers.
You may unsubscribe from marketing emails at any time using the unsubscribe link included in our email campaigns. Please note that even if you unsubscribe from marketing emails, we may still send transactional or service-related emails connected to active services, appointments, payments, documents, client support, or legal/business obligations.
5. SMS/Text Messaging Privacy
If you choose to opt in to SMS/text messages from PCT Pro Services LLC, we may send text messages related to appointments, intake reminders, document upload reminders, service updates, client follow-up, tax season reminders, credit restoration reminders, life insurance or estate planning follow-up, digital product updates, and occasional promotional messages.
Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. You may request help by replying HELP or contacting us directly.
Consent to receive SMS/text messages is not required to purchase services from PCT Pro Services LLC.
PCT Pro Services LLC does not sell, rent, or share your mobile phone number, SMS opt-in information, or text messaging consent with third parties or affiliates for their marketing or promotional purposes.
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. How Clients and Leads Opt In to SMS
Clients and leads may opt in to SMS messages by completing a website form, intake form, appointment request form, service request form, lead form, digital product form, or other PCT Pro Services LLC form that includes a separate SMS consent option.
SMS consent is not automatic. Where applicable, the SMS consent checkbox is not pre-checked. By checking the box or otherwise providing clear consent, the individual agrees to receive text messages from PCT Pro Services LLC.
Opt-in language may include wording such as:
“By checking this box, I agree to receive text messages from PCT Pro Services LLC about appointments, service updates, document reminders, intake reminders, and occasional promotional messages. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. Consent is not required to purchase services.”
7. Information Sharing
PCT Pro Services LLC does not sell your personal information.
We may share information only when necessary to operate our business, provide services, process payments, deliver digital products, support client communications, comply with legal obligations, protect our rights, or work with trusted service providers who help us operate our business.
Examples of service providers or platforms we may use include, but are not limited to:
- Website and hosting providers
- Email service providers
- SMS/text messaging providers
- Scheduling platforms
- Client relationship or project management tools
- HoneyBook or similar client intake and communication platforms
- Tax software and tax portal providers
- Secure document upload platforms
- Payment processors
- Credit monitoring or credit restoration support platforms
- Insurance quote/application platforms
- Estate planning resource platforms
- Digital product delivery platforms
- Analytics or website performance tools
These providers are only permitted to use information as needed to perform services for PCT Pro Services LLC or as required by law.
Mobile phone numbers and SMS consent information are not shared with third parties or affiliates for their marketing or promotional purposes.
8. Tax Information and Sensitive Documents
Because PCT Pro Services LLC may provide tax preparation support and tax-related services, clients may submit sensitive tax documents or personal financial information through secure intake or upload tools.
We use reasonable safeguards to protect tax-related information. Tax information is used only as needed to review, quote, prepare, support, or process the services requested by the client, or as otherwise permitted or required by law.
Clients should not send full Social Security numbers, full tax documents, identification documents, or highly sensitive information by regular email or text message unless specifically instructed and through an approved secure process. We encourage clients to use secure upload links and client portals when submitting documents.
9. Credit Restoration Information
For credit restoration services, PCT Pro Services LLC may collect information related to credit reports, account details, dispute needs, identity verification, mailing information, and supporting documentation.
This information is used to provide credit restoration support, prepare dispute-related documents, manage client progress, communicate next steps, and support the client’s selected service package.
PCT Pro Services LLC does not guarantee credit score increases, credit report deletions, specific credit outcomes, funding approvals, or lender decisions.
10. Life Insurance Information
PCT Pro Services LLC may provide life insurance information and may connect clients or leads with licensed insurance quote/application tools or insurance-related platforms.
Information submitted through third-party life insurance platforms is subject to that provider’s privacy policy and terms. PCT Pro Services LLC is not responsible for the privacy practices of third-party insurance platforms.
Insurance eligibility, rates, approval, and coverage decisions are determined by the applicable insurance carrier or platform, not PCT Pro Services LLC alone.
11. Estate Planning Resources
PCT Pro Services LLC may provide access to digital estate planning resources, including wills, trusts, power of attorney tools, healthcare directive resources, or related planning services through third-party platforms.
Information submitted through third-party estate planning platforms is subject to that provider’s privacy policy and terms. PCT Pro Services LLC is not a law firm and does not provide legal advice.
12. Digital Products and Financial Tools
PCT Pro Services LLC may offer digital products, educational resources, calculators, guides, templates, worksheets, and financial organization tools through PCT Wealth Academy, The Money System Shop, or related platforms.
Information collected through digital product purchases or tool access may be used to deliver the product, provide access links, send updates, offer support, and communicate related resources.
Digital products are educational and organizational tools. They do not guarantee financial results, debt payoff, savings, credit approval, income increases, or specific outcomes.
13. Cookies and Tracking
Our website may use cookies, pixels, analytics tools, or similar technologies to improve website performance, measure marketing effectiveness, remember preferences, and better understand how visitors use our website.
You may be able to disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
14. Third-Party Links
Our website, emails, text messages, forms, and digital products may include links to third-party websites, portals, applications, payment processors, insurance platforms, estate planning platforms, scheduling tools, tax portals, credit monitoring providers, or digital product platforms.
PCT Pro Services LLC is not responsible for the content, privacy practices, security, terms, or policies of third-party websites or platforms. We encourage you to review the privacy policy and terms of any third-party platform before submitting information.
15. Data Security
We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.
However, no website, email system, SMS system, software platform, or online transmission can be guaranteed 100% secure. By using our website and services, you understand that information transmitted online carries some level of risk.
16. How Long We Keep Information
We may retain personal information for as long as needed to provide services, maintain business records, comply with legal or regulatory obligations, resolve disputes, enforce agreements, support tax or financial recordkeeping, and operate our business.
Retention periods may vary depending on the type of service, document, communication, legal requirement, or business need.
17. Your Choices and Rights
Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information.
You may also:
- Opt out of marketing emails using the unsubscribe link in our emails
- Opt out of SMS/text messages by replying STOP
- Request help with SMS by replying HELP
- Contact us to update your contact information
- Request that we review your communication preferences
Some information may need to be retained for legal, tax, accounting, compliance, dispute resolution, or business recordkeeping purposes.
18. Children’s Privacy
PCT Pro Services LLC does not knowingly collect personal information directly from children under 13. If a parent or guardian believes a child has provided information to us without proper consent, they may contact us and request review or deletion.
For tax preparation or family-related services, a parent, guardian, or authorized adult may provide dependent information as part of a legitimate service request.
19. Legal Disclosure
We may disclose information when required or permitted by law, including to comply with subpoenas, court orders, legal processes, regulatory requests, tax requirements, law enforcement requests, fraud prevention, or to protect the rights, safety, and property of PCT Pro Services LLC, our clients, or others.
20. Policy Updates
PCT Pro Services LLC may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of our website, forms, services, or communications after updates means you accept the updated Privacy Policy.
21. Contact Information
For questions about this Privacy Policy or your personal information, contact:
PCT Pro Services LLC
Phone: 470-568-1007
Email: support@pctproservices.com
Website: https://www.pctproservices.com