Privacy Policy

Last updated: 12/13/2025

Introduction

PCT Professional Services website is owned by PCT Professional Services LLC, which is a data controller of your personal data.

We have adopted this Privacy Policy, which explains how we collect, use, store, and protect your information, including data related to email and text message (SMS) communications. You must review this Privacy Policy before using our website or submitting personal information.

We take your privacy seriously and are committed to protecting your personal data.

Personal Information We Collect

Information You Provide

We may collect personal information you voluntarily provide, including but not limited to:

• First and last name

• Email address

• Mobile phone number

• Mailing address

• Payment information

• Information submitted through forms, inquiries, checkouts, or service requests

Automatically Collected Information

When you visit our website, we automatically collect certain information such as:

• IP address

• Browser type

• Device information

• Pages viewed

• Time spent on pages

• Referring URLs

This data may be collected through cookies, pixels, plugins, and similar tracking technologies to improve functionality, analytics, and communication timing.

How We Use Phone Numbers & SMS Data (IMPORTANT)

If you provide your mobile phone number and explicitly opt in, PCT Professional Services LLC may use your phone number to send SMS messages related to:

• Service updates and confirmations

• Appointment or intake reminders

• Account notifications

• Educational or promotional messages (where consent is provided)

Message frequency may vary. Message and data rates may apply.

Consent to receive SMS messages is not a condition of purchase.

You may opt out at any time by replying STOP to any text message. For help, reply HELP or contact support@pctproservices.com.

We store phone numbers and SMS consent status securely and use them only for authorized communications related to our services.

SMS Abandoned Cart & Form Tracking

PCT Professional Services LLC uses website cookies, pixels, and third-party plugins to track user interactions, including:

• Form starts that are not completed

• Checkout or service selection activity

• Abandoned carts or incomplete service requests

If you have opted in to SMS communications, this information may be used to determine when to send abandoned cart or reminder messages via SMS, such as reminders to complete an intake, checkout, or service request.

This tracking helps us improve user experience and provide timely, relevant communications.

Why We Process Your Data

We process personal data only as necessary to:

• Provide requested services

• Communicate with you

• Deliver email and SMS messages you have opted into

• Improve our website and services

• Maintain security and prevent fraud

• Comply with legal obligations

We do not use personal data for purposes beyond what is disclosed in this policy.

Third-Party Data Sharing (SMS SAFE)

We do not sell personal data.

We may share data with trusted service providers who help us operate our business, such as:

• Customer relationship management systems

• Email and SMS communication platforms

• Payment processors

• Automation, analytics, and security providers

SMS opt-in data and consent are explicitly excluded from any data sharing or selling.
This information will not be shared with any third parties for marketing or promotional purposes.

All third parties are contractually required to safeguard your data and use it only for authorized purposes.

Location Tracking & Location-Based Services

We do not use precise GPS location tracking.

We may collect general location information (such as city, state, or region) based on IP address for:

• Website analytics

• Fraud prevention

• Service eligibility

• Communication relevance

This data is not used to track real-time location or movements.

Your Rights

If you are a European resident, you have the following rights:

• Right to be informed

• Right of access

• Right to rectification

• Right to erasure

• Right to restrict processing

• Right to data portability

• Right to object

• Rights related to automated decision-making and profiling

To exercise these rights, contact us using the information below.

Please note that your data may be processed outside the European Union, including in the United States and Canada.

Information Security

We implement reasonable administrative, technical, and physical safeguards to protect personal data from unauthorized access, disclosure, or misuse. While we strive to protect your data, no method of transmission over the internet is 100% secure.

Legal Disclosure

We may disclose personal information if required by law or if disclosure is necessary to:

• Comply with legal obligations

• Protect our rights or property

• Protect users or the public

• Investigate fraud or security incidents

Contact Information

If you have questions about this Privacy Policy or your personal data, contact:

PCT Professional Services LLC
📧 support@pctproservices.com

Privacy Policy URL

You may reference this Privacy Policy at:
https://www.pctproservices.com/privacy-policy