Privacy Policy
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# Privacy Policy
Effective Date: June 8, 2026
PCT Pro Services LLC (“PCT Pro Services,” “PCT,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit our websites, complete a form, book an appointment, use a client portal, request services, purchase digital products, use a free or paid tool, communicate with us by email, phone, or text message, click a partner link, or interact with any PCT Pro Services LLC online tools, pages, forms, links, or service platforms.
This Privacy Policy applies to PCT Pro Services LLC and all websites, pages, forms, tools, services, digital products, lead magnets, appointment links, client portals, checkout pages, email campaigns, SMS/text messaging programs, and related platforms owned, operated, powered by, affiliated with, or promoted by PCT Pro Services LLC.
This includes, but is not limited to:
* PCT Pro Services LLC
* PCT Professional Services LLC
* PCT Pro Services
* PCT Learn
* PCT Wealth Academy
* Life Building School
* Life Building 103
* The Money System Shop
* Pro in Your Pocket™
* Elite 800
* PCT QuickFile
* Any PCT-branded financial tools, calculators, scorecards, audits, forms, courses, lead magnet pages, service pages, digital products, or partner offer pages
This Privacy Policy also applies to the following websites and related pages, including any subpages, forms, embedded tools, checkout pages, redirects, or connected service platforms:
* [https://www.pctproservices.com](https://www.pctproservices.com)
* [https://pctproservices.com](https://pctproservices.com)
* [https://www.pctlearn.com](https://www.pctlearn.com)
* [https://pctlearn.com](https://pctlearn.com)
* [https://www.pctquickfile.com](https://www.pctquickfile.com)
* [https://pctquickfile.com](https://pctquickfile.com)
* [https://www.elite800creditprogram.com](https://www.elite800creditprogram.com)
* [https://elite800creditprogram.com](https://elite800creditprogram.com)
* [https://memberaccount.pctproservices.com](https://memberaccount.pctproservices.com)
* [https://www.mymelaninbroker.com](https://www.mymelaninbroker.com)
* [https://mymelaninbroker.com](https://mymelaninbroker.com)
By using our websites, submitting information, booking an appointment, purchasing a product, opting into email or text messages, using a tool, clicking a partner link, or requesting services from PCT Pro Services LLC, you agree to the terms of this Privacy Policy.
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## 1. Business Information
PCT Pro Services LLC Headquarters
8735 Dunwoody Place, Ste R
Atlanta, GA 30350
United States
Phone: 470-568-1007
Email: [support@pctproservices.com](mailto:support@pctproservices.com)
Website: [https://www.pctproservices.com](https://www.pctproservices.com)
Important Location Notice:
Our headquarters address is a business mailing and administrative address. All appointments, consultations, service meetings, and client support sessions are conducted by phone, virtual meeting, secure portal, email, or approved online communication methods only. No in-person appointments, walk-ins, or document drop-offs are available at this location.
---
## 2. Information We Collect
We may collect personal information you voluntarily provide to us, including but not limited to:
* First and last name
* Email address
* Phone number
* Mailing address
* City, state, and ZIP code
* Date of birth, when required for a service
* Appointment details
* Service interests
* Client intake responses
* Tool, quiz, calculator, or lead magnet responses
* Uploaded documents
* Payment-related information
* Communication preferences
* Business, employment, income, household, or financial information you choose to provide
* Information related to tax preparation, Elite 800, financial profile education, life insurance inquiries, estate planning resources, digital products, PCT Learn tools, PCT Wealth Academy resources, or other services requested
Depending on the service, product, tool, or resource you request, we may collect additional information needed to review, quote, prepare, process, deliver, recommend, or support that service.
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## 3. Tax Preparation and Tax Support Information
For tax preparation and tax support services, we may collect:
* Tax documents
* Identification information
* Dependent information
* Income documents
* Deduction information
* Filing status information
* Refund or payment-related information
* IRS or state notice details
* Prior year tax information
* Business or self-employment information
* Other tax-related details needed to provide tax preparation support, intake review, quote preparation, draft review, e-file support, or IRS/state letter support
Clients should use approved secure upload links, portals, or forms when submitting sensitive tax documents or identity documents.
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## 4. Elite 800, Financial Profile Education, and Related Support Information
For Elite 800, financial profile education, and related support, we may collect:
* Contact information
* Intake responses
* Financial profile readiness responses
* Monitoring status
* General score range, if voluntarily provided
* Document organization details
* Identity verification documents, when required
* Mailing information
* Supporting documentation needed to provide service support or next-step guidance
We do not guarantee score changes, report changes, approvals, funding, item updates, or specific financial outcomes.
---
## 5. Credit Monitoring and Partner Information
PCT Pro Services LLC may recommend third-party monitoring platforms or partner services for educational, visibility, or document review purposes.
If you click a monitoring partner link or enroll through a third-party platform, that platform may collect information directly from you. Your use of that platform is governed by the partner’s own privacy policy and terms.
PCT Pro Services LLC may receive compensation if you sign up through certain partner or affiliate links. Monitoring is optional unless specifically required by a separate service agreement.
Mobile phone numbers and SMS consent information are not shared with third parties or affiliates for their marketing or promotional purposes.
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## 6. Life Insurance Information
PCT Pro Services LLC may provide life insurance education, quote-readiness tools, intake support, appointment follow-up, and support in connecting individuals with life insurance options.
We may collect:
* Contact information
* State of residence
* Age range
* Coverage interests
* Product interest, such as term life, whole life, or comparison options
* Budget comfort
* Quote intent
* Appointment details
* Basic eligibility or readiness information voluntarily provided
PCT Pro Services LLC may only provide direct broker support in states where properly licensed or authorized. Users outside supported states may be routed to third-party or partner platforms where available.
Do not submit sensitive medical details through general website tools or unsecured forms. Any required health-related information should be provided only through approved insurance intake, quote, application, carrier, or partner processes.
Information submitted through third-party life insurance platforms is subject to that provider’s privacy policy and terms. PCT Pro Services LLC is not responsible for the privacy practices of third-party insurance platforms.
Insurance eligibility, rates, approval, coverage, and policy decisions are determined by the applicable insurance carrier or platform.
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## 7. Estate Planning, Wills, Trusts, and Partner Platform Information
PCT Pro Services LLC may provide access to estate planning education, readiness tools, probate education, will and trust plan finders, plan comparison resources, and partner links for digital wills, trusts, powers of attorney, healthcare directives, medical consent documents, or related planning tools.
We may collect:
* Contact information
* State of residence
* Planning preferences
* Whether the user is planning for themselves or with a spouse
* Family, household, or planning priorities voluntarily provided
* General information about whether a person has children, pets, property, assets, or estate planning concerns
* Selected or recommended plan type
* Partner checkout interest
PCT Pro Services LLC is not a law firm and does not provide legal advice.
Estate planning resources may be provided through third-party platforms, including Ethos or other partner providers. Information submitted through third-party estate planning platforms is subject to that provider’s privacy policy and terms.
PCT Pro Services LLC may receive compensation when you purchase through certain estate planning partner links.
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## 8. PCT Learn, PCT Wealth Academy, Digital Products, and Financial Tools
PCT Pro Services LLC may offer digital products, educational resources, calculators, scorecards, quizzes, audits, guides, templates, worksheets, courses, planning resources, and financial organization tools through PCT Learn, PCT Wealth Academy, The Money System Shop, or related platforms.
We may collect:
* Contact information
* Purchase information
* Access details
* Product preferences
* Tool responses
* Quiz or scorecard results
* Recommended tool or product pathway
* Email delivery preferences
* Course or membership interest
* Customer support communications
Information collected through digital product purchases or tool access may be used to deliver the product, provide access links, send updates, offer support, recommend relevant next steps, and communicate related resources.
Digital products and tools are educational and organizational resources. They do not guarantee financial results, debt payoff, savings, approval, income increases, or specific outcomes.
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## 9. Information Collected Automatically
When you visit our websites, landing pages, tools, checkout pages, or digital pages, certain information may be collected automatically, such as:
* IP address
* Browser type
* Device type
* Operating system
* Time zone
* Pages visited
* Links clicked
* Referring website
* Approximate location information based on browser or device data
* Cookies or similar tracking technologies
* General website activity and usage data
* UTM source, medium, campaign, content, and term values
* Advertising click identifiers, such as Microsoft click ID or other ad platform identifiers where applicable
This information helps us operate our websites, improve user experience, understand which services people are interested in, measure advertising and marketing effectiveness, prevent misuse, and improve our communication efforts.
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## 10. How We Use Your Information
PCT Pro Services LLC may use your information to:
* Respond to inquiries
* Schedule and confirm appointments
* Provide service information
* Review intake forms
* Provide tool, quiz, calculator, or scorecard results
* Prepare quotes or next-step instructions
* Provide tax preparation support
* Support Elite 800 or related financial profile education services
* Provide life insurance information or appointment follow-up
* Connect clients with estate planning resources
* Deliver digital products or tool access
* Send document upload reminders
* Send service updates
* Send appointment reminders
* Send invoices, receipts, or payment reminders
* Provide customer support
* Recommend relevant tools, services, partner resources, or next steps
* Improve our websites, forms, products, services, and client experience
* Send email updates, newsletters, service reminders, educational content, and promotional messages
* Send SMS/text messages when you have opted in
* Maintain business records
* Comply with legal, tax, regulatory, advertising, platform, or compliance requirements
* Protect our business, clients, websites, tools, and systems from fraud, misuse, unauthorized activity, or security threats
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## 11. Email Communications
When you provide your email address, you may receive emails from PCT Pro Services LLC related to:
* Your inquiry
* Appointment scheduling
* Client file updates
* Service status
* Documents
* Payments
* Digital product access
* Tool results
* Checklist delivery
* Educational updates
* Service announcements
* Partner recommendations
* PCT Learn updates
* PCT Wealth Academy updates
* Occasional promotional offers
You may unsubscribe from marketing emails at any time using the unsubscribe link included in our email campaigns.
Even if you unsubscribe from marketing emails, we may still send transactional or service-related emails connected to active services, appointments, payments, documents, client support, legal obligations, or business obligations.
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## 12. SMS/Text Messaging Privacy
If you choose to opt in to SMS/text messages from PCT Pro Services LLC, we may send text messages related to:
* Appointments
* Intake reminders
* Document upload reminders
* Service updates
* Client follow-up
* Tax season reminders
* Elite 800 follow-up
* Life insurance follow-up
* Estate planning follow-up
* Digital product updates
* Tool result follow-up
* PCT Learn or PCT Wealth Academy updates
* Occasional promotional messages
Message frequency varies. Message and data rates may apply.
You may opt out at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to a text message from us. You may request help by replying HELP or contacting us directly at [support@pctproservices.com](mailto:support@pctproservices.com) or 470-568-1007.
Consent to receive SMS/text messages is not required to purchase services or products from PCT Pro Services LLC.
PCT Pro Services LLC does not sell, rent, or share your mobile phone number, SMS opt-in information, or text messaging consent with third parties or affiliates for their marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with third parties for marketing or promotional purposes.
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## 13. How Clients and Leads Opt In to SMS
Clients and leads may opt in to SMS messages by completing a website form, intake form, appointment request form, service request form, lead form, digital product form, tool form, calculator form, quiz form, or other PCT Pro Services LLC form that includes a separate SMS consent option.
SMS consent is not automatic. Where applicable, the SMS consent checkbox should not be pre-checked. By checking the box or otherwise providing clear consent, the individual agrees to receive text messages from PCT Pro Services LLC.
Opt-in language may include wording such as:
> By checking this box, I agree to receive text messages from PCT Pro Services LLC about appointments, service updates, document reminders, intake reminders, tool results, and occasional promotional messages. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. Consent is not required to purchase services.
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## 14. Information Sharing
PCT Pro Services LLC does not sell your personal information.
We may share information only when necessary to operate our business, provide services, process payments, deliver digital products, support client communications, maintain records, comply with legal obligations, protect our rights, or work with trusted service providers who help us operate our business.
Examples of service providers or platforms we may use include, but are not limited to:
* Website and hosting providers
* Email service providers
* SMS/text messaging providers
* Scheduling platforms
* Client relationship or project management tools
* HoneyBook or similar client intake and communication platforms
* Tax software and tax portal providers
* Secure document upload platforms
* Payment processors
* Credit monitoring or financial profile support platforms
* Insurance quote/application platforms
* Estate planning resource platforms
* Digital product delivery platforms
* Course or membership platforms
* Analytics or website performance tools
* Advertising platforms
* Affiliate or partner platforms
These providers are only permitted to use information as needed to perform services for PCT Pro Services LLC, to operate their platform, or as required by law.
Mobile phone numbers and SMS consent information are not shared with third parties or affiliates for their marketing or promotional purposes.
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## 15. Third-Party Links and Partner Platforms
Our websites, emails, text messages, forms, tools, digital products, and service pages may include links to third-party websites, portals, applications, payment processors, insurance platforms, estate planning platforms, scheduling tools, tax portals, credit monitoring providers, digital product platforms, or partner offer pages.
PCT Pro Services LLC is not responsible for the content, privacy practices, security, terms, pricing, eligibility decisions, refund rules, cancellation policies, or policies of third-party websites or platforms.
We encourage you to review the privacy policy and terms of any third-party platform before submitting information, purchasing, enrolling, or applying.
PCT Pro Services LLC may receive compensation, referral fees, affiliate commissions, or partner compensation when users purchase, enroll, or apply through certain partner links.
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## 16. Tax Information and Sensitive Documents
Because PCT Pro Services LLC may provide tax preparation support and tax-related services, clients may submit sensitive tax documents or personal financial information through secure intake or upload tools.
We use reasonable safeguards to protect tax-related information. Tax information is used only as needed to review, quote, prepare, support, or process the services requested by the client, or as otherwise permitted or required by law.
Clients should not send full Social Security numbers, full tax documents, identification documents, or highly sensitive information by regular email or text message unless specifically instructed and through an approved secure process.
We encourage clients to use secure upload links and client portals when submitting documents.
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## 17. Cookies, Pixels, Analytics, and Advertising Tracking
Our websites and digital pages may use cookies, pixels, analytics tools, advertising tags, or similar technologies to:
* Improve website performance
* Measure marketing effectiveness
* Understand visitor behavior
* Remember preferences
* Track tool usage
* Measure ad campaign performance
* Understand which services, tools, and pages people are interested in
* Improve user experience and follow-up communication
These technologies may collect information such as device type, browser type, pages visited, links clicked, referring websites, advertising click identifiers, and general usage activity.
You may be able to disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
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## 18. Data Security
We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.
However, no website, email system, SMS system, software platform, portal, partner platform, or online transmission can be guaranteed 100% secure.
By using our websites, tools, forms, portals, services, and communications, you understand that information transmitted online carries some level of risk.
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## 19. How Long We Keep Information
We may retain personal information for as long as needed to:
* Provide services
* Deliver digital products
* Maintain business records
* Comply with legal or regulatory obligations
* Support tax or financial recordkeeping
* Resolve disputes
* Enforce agreements
* Manage client history
* Support advertising or communication records
* Operate our business
Retention periods may vary depending on the type of service, document, communication, legal requirement, or business need.
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## 20. Your Choices and Rights
Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information.
You may also:
* Opt out of marketing emails using the unsubscribe link in our emails
* Opt out of SMS/text messages by replying STOP
* Request help with SMS by replying HELP
* Contact us to update your contact information
* Request that we review your communication preferences
* Request that we review, correct, or delete certain information where legally permitted
Some information may need to be retained for legal, tax, accounting, compliance, dispute resolution, security, or business recordkeeping purposes.
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## 21. Children’s Privacy
PCT Pro Services LLC does not knowingly collect personal information directly from children under 13.
If a parent or guardian believes a child has provided information to us without proper consent, they may contact us and request review or deletion.
For tax preparation, estate planning, family protection, or family-related services, a parent, guardian, or authorized adult may provide dependent or family information as part of a legitimate service request.
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## 22. Legal Disclosure
We may disclose information when required or permitted by law, including to comply with:
* Subpoenas
* Court orders
* Legal processes
* Regulatory requests
* Tax requirements
* Law enforcement requests
* Fraud prevention
* Security investigations
* Platform compliance requests
* Protection of the rights, safety, and property of PCT Pro Services LLC, our clients, or others
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## 23. Policy Updates
PCT Pro Services LLC may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised effective date. Continued use of our websites, forms, tools, portals, services, products, communications, or partner links after updates means you accept the updated Privacy Policy.
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## 24. Contact Information
For questions about this Privacy Policy or your personal information, contact:
PCT Pro Services LLC Headquarters
8735 Dunwoody Place, Ste R
Atlanta, GA 30350
United States
Phone: 470-568-1007
Email: [support@pctproservices.com](mailto:support@pctproservices.com)
Website: [https://www.pctproservices.com](https://www.pctproservices.com)
Location Notice:
This is a headquarters mailing and business address only. All appointments, consultations, and client support are conducted by virtual meeting, phone, secure portal, email, or approved online communication methods. No in-person appointments or walk-ins are available at this location.